About me
I’m Claudia Figart, a Certified Senior Advisor helping families across Northwest San Antonio and into the Texas Hill Country find the right place for someone they love.
I want to be the person who picks up the phone.
I work for your family, never for a facility. My guidance is free to families, I’m available seven days a week, and I answer the phone if I’m available. If I’m not, I’ll be in touch as soon as possible.
For me, it started with a frantic phone call.
When my own father-in-law had a stroke, everything seemed to move so fast. Doctors were already talking about a hospital discharge date the day after he was admitted. My husband was trying to understand what “skilled nursing” meant, whether his dad would qualify for financial assistance to help pay for it, and how you chose a facility when you have never once had to think about it.
He found an agency online and left a voicemail. They called back the next day.
In a crisis, a day feels like a lifetime.
We got good help in the end, and we were both thankful for a service that helps people make sense of an urgent, impossible situation. But the experience stayed with me — the hours of searching with no compass, the fear of choosing wrong for someone we loved, the way cost and care and family disagreement can all arrive at once, exactly when you have the least patience to handle them.
That is why I decided to start my own referral service. Families in a crisis moment need:
- Someone who answers.
- Someone who has walked the hallways of available facilities and has talked with staff and residents there.
- Someone who understands that “affordable” means something different in every family, and who works within what’s practical for you.
- Someone who understands that while life can throw difficult things in our path, we as humans have a profound abilty to navigate the hard times and eventually find the light we had lost. I have your back.
If that is what you are looking for, call, text or email me. There is no cost and no obligation.
Standards
My promise to you
These are not marketing promises. They are the standard I set the day I started, because I know exactly what it feels like to be on the other end of that phone call.
I respond within the hour.
Crises seem to have the worst timing. I answer seven days a week, around the clock. Hospital discharges do not wait for Monday morning, and neither do I.
I visit every facility I recommend.
I have personally walked through the doors of every community I send families to. You deserve to know that someone stood in those hallways before you ever schedule a tour.
I work for your family, not the facility.
My job is not to fill a bed. It is to find the right place for your person, at a price your family can actually manage — and to stay with you through the whole process rather than hand over a list and disappear.
I'm a Certified Senior Advisor.
The CSA credential requires formal training in the health, financial, and social issues facing older adults, and a signed code of professional responsibility I am accountable to. It's not required, but it is resected.
Hablamos español — completamente.
San Antonio is a majority-Hispanic city, and almost no one in senior placement makes bilingual service a real part of what they do. I do.
Every question, every comparison, every hard family conversation can happen in the language that feels like home. Not a translated brochure — me, on the phone, in Spanish.